Terms of Use
Last updated August 3, 2026
Overview
This is an agreement between Remote Europe Holding B.V (Remote, We, Us, Our), and the User (User, You, or Your), setting out the general Terms of Your use (Terms) of the remote.com website (Platform), and any of Our products or services (collectively, Product). For the avoidance of doubt, Product excludes any Third party Services (defined below).
Where other terms for services have been agreed with Us, those terms shall take precedence over these Terms, where they conflict.
Contact Information
Remote Europe Holding B.V.
Address: Kraijenhoffstraat 137A,1018RG, Amsterdam, the Netherlands
Represented by: Job van der Voort
Entry in: Kamer van Koophandel
Registered Number: 0860597155
VAT Number: NL 860597155B01
www.remote.com/en-gb/contact-us
email: [email protected]
Acceptance of these Terms
By accessing or using the Platform or Product, You acknowledge that You have read, understood, and agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference.
If You do not agree to abide by the Terms, You are not authorised to use or access the Platform and any of the Product.
Should You have been invited to the Platform by one of Our clients, and wish to terminate Your account at any time, including due to a disagreement with any updates to these Terms, please reach out to the client. These Terms shall otherwise remain in effect until such client’s subscription for You terminates, or Your access to the Platform has been terminated by the client or Us.
If You access or use the Platform from a jurisdiction where English is not commonly used, it is Your responsibility to ensure You understand the content of these Terms. In the event of any dispute or ambiguity, the English version shall prevail.
iOS App terms
If You access or use the Platform via an iOS device, the following terms apply:
These Terms are between You and Remote, not Apple Inc (Apple). Apple has no responsibility for the Platform or its content.
Your use of the Platform must comply with the App Store Terms of Service.
We are responsible for:
You acknowledge that Apple has no obligation to provide any maintenance or support services for the Platform.
To the maximum extent permitted by law, Apple will have no warranty obligation with respect to the Platform.
Apple and its subsidiaries are third-party beneficiaries to these Terms and may enforce these Terms against You as such a beneficiary.
Accounts and membership
By using the Platform and Our Product, You warrant and represent that You are at least 18 years of age, that You have full authority to enter into these Terms, and perform Your obligations. In turn, We warrant and represent that We have full authority to perform the services under these Terms. If You create an account on the Platform, You are responsible for maintaining the security of Your account and You are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of Your account. You must immediately notify Us of any unauthorised uses of Your account or any other breaches of security. We will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
Because We value great relationships and transparency, the provision of Our Product is subject to a compliance check (KYC), following which We may suspend or cancel Your account, should We deem the check not satisfactory. You therefore warrant and represent that You are in good standing under the laws of the jurisdiction in which You are present, and/or using the platform, and You have not, or will You enter into any agreement that would prevent You from complying with or performing Your obligations under these Terms. We may suspend, disable, or delete Your account (or any part thereof) and discontinue any Services, if we determine that You have violated any provision of these Terms, any other terms You have agreed to, or that Your conduct or content would damage Our reputation and goodwill.
Roles, access and permissions
If You are creating an account on behalf of a company, You must designate an owner with full administrative control (the Owner). The Owner may create and assign roles and designate one or more administrators to help manage Your account. You are responsible for assigning appropriate access and permissions to each role and for regularly reviewing each administrator’s access and their permissions to ensure compliance with these Terms. You are responsible for disabling administrator access if an administrator leaves Your company.
User content
Your content:
Isn't owned by Us;
You are responsible for its accuracy, legality, and ownership;
If You submit Your personal data or of other individuals, We do not own it. We will only process it as described in Our privacy policy, and in the privacy and data processing section of these Terms;
You may create, generate, upload, and share content within the Platform; and
If You are a client, You may download Your content at any time during Your subscription term.
Content moderation
You acknowledge that Our Platform may contain content that is inaccurate, incomplete, fraudulent, or illegal and that We are not responsible for content shared by other users. We may moderate content on the Platform and also use automated tools to review such content to ensure compliance with Our Terms, Our policies, including Our Community Guidelines, and applicable law, and reserve the right to take action against content that violates these standards, including deleting, archiving, removing or disabling access to such content. We cannot guarantee the prevention of improper use of Our Platform and You acknowledge that we are not responsible for such actions. If You delete content, We will use reasonable efforts to remove it from the Platform, but You acknowledge that caching or references to the content may not be made immediately unavailable.
Report content
If You believe that any content on the Platform violates Your rights, is illegal, or does not comply with Our Terms, Our policies, including Community Guidelines, or applicable law, You may report such content on the Platform. If We determine that the reported content has violated Our Terms, policies, or applicable law, we may remove such content or take any other appropriate action, including removing the offending account.
Report copyright infringement
If You believe that any content on the Platform has violated Your copyright, please contact us at [email protected] and provide Us with the following information:
Tell Us about the original work You believe is being copied or infringed.
Let Us know what content You think is a copy of Your work and where We can find it on Our Platform.
Provide Your name, address, phone number, and email address.
State that You have a good faith belief that the use of the content is not allowed by the copyright owner, their agent, or the law.
State that the information is true, and under penalty of perjury, that You have the right to act for the copyright owner.
Include Your signature (physical or electronic) or the signature of someone allowed to act for the copyright owners.
If You believe that Your content was improperly removed or disabled, You may submit a counter-notification to [email protected]. Please provide Us with the following information:
Tell Us what content was removed and where it was before.
Give Us Your name, address, phone number, and email address.
State that the information is true, and under penalty of perjury, You have a good faith belief that the content was removed due error or misidentification.
Provide Your signature (physical or electronic).
Usage restrictions
In connection with Your use of the Platform, Product and any Remote content, You will not, and will not permit any third party to:
Do anything or upload any content that infringes or violate Our intellectual property, and intellectual property rights of a third party;
Create one or more accounts for other commercial or illegitimate purposes;
Reverse engineer, copy, modify, data scape, automate, re-sell, share, or create derivative works of the Platform, Product or any Remote content in any way;
Do anything unlawful or illegal, fraudulent, harmful, threatening, defamatory, discriminatory, or offensive and as such negatively impact Yours or Our public image;
Use the Platform in any manner that would subject Remote to laws that would otherwise not apply to Remote;
Solicit others to perform or participate in any unlawful acts;
Submit false or misleading information;
Provide individualised advice concerning benefits, pay, or leave eligibility;
Provide legal, tax, or financial advice;
Fully automate decision making that adversely impacts an individual's legal rights or otherwise creates or modifies a binding, enforceable obligation, including any determinations about a person’s rights to education, essential services, employment, financial services, credit, insurance, housing, and healthcare;
Evaluate or classify individuals based on known, inferred, or predicted personal or personality characteristics;
Seek or provide medical advice or medical results interpretation;
Raise complaints or concerns for Your employer or an outside agency to consider;
Effect any obscene or immoral purpose; and
Access or use the Platform to build, develop or assist in creating a competing product or service.
Prohibited Uses
You will not, directly or indirectly, use the Platform or any Remote services for any unlawful, improper, or unethical purpose, including, without limitation, the following activities:
Money Laundering: Engaging in any activity designed to disguise the origins of illicit or illegally obtained funds or to make such funds appear legitimate;
Fraud: Participating in any act of deception intended to secure an unfair or unlawful financial or personal gain;
Violations of Sanctions: Breaching any applicable sanctions, embargoes, or other restrictions imposed by national or international authorities;
National Security or Governmental Orders: Undertaking any activity that violates national security laws, government orders, or other legal directives;
Bribery and Corruption: Offering, giving, receiving, or soliciting anything of value as a means of influencing the actions of an individual or entity;
Harassment and Discrimination: Using the Platform to: harass, victimise, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against individuals or groups, based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or other actual or perceived characteristics, discourage whistleblowing, or engage any form of unlawful discrimination against any individual or group, including acts committed by You, Your Service Providers (whether engaged through Remote or otherwise), or Your agents;
Spamming or Unauthorised Communications: Sending unsolicited, deceptive, or harmful communications, including spam, phishing, or other forms of unauthorised advertising or promotional materials;
Cybersecurity Violations:
Engaging in denial-of-service (DoS): DOS attacks or other activities that disrupt the operation of the Platform or services;
Illegal or Prohibited Goods and Services: Using the Platform to facilitate transactions involving illegal or prohibited goods or services, including but not limited to weapons, drugs, counterfeit goods, or other restricted items;
Terrorism or Criminal Activities: Supporting, promoting, or engaging in terrorist activities, organised crime, or any other unlawful activity;
Tax Evasion: Facilitating or participating in activities designed to evade taxes or other legal financial obligations;
Abuse of Platform Features: Misusing or abusing the Platform’s features or functionalities in a manner inconsistent with its intended purpose, including attempting to manipulate fees, circumvent contractual terms, or bypass monitoring systems; and
Impersonation or Misrepresentation: Misrepresenting Your identity, affiliation, or authority, or impersonating any individual, organisation, or entity.
You agree that Your use of the Platform will comply with all applicable laws.
Sanctions, Export Controls, and Restricted Access
Application. The Platform and the Products may be subject to the export control and economic sanctions laws, orders, and regulations of the United States, the United Kingdom, the European Union (and each Member State of the European Union), Switzerland, Canada, and any other applicable jurisdiction, including, without limitation, the U.S. Export Administration Regulations (15 CFR Parts 730–774) and the regulations administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (31 CFR Parts 500–599), together with equivalent measures in other jurisdictions (collectively, “Export and Sanctions Laws”). The representations, warranties, and obligations in this section apply to You to the extent relevant to Your access to or use of the Platform and Products.
- Compliance. You will comply with all Export and Sanctions Laws, including by obtaining any licence, authorisation, or approval required, and You will not engage in any activity that would reasonably be expected to cause Remote to violate any Export and Sanctions Law.
Items You provide to Remote. You will not provide to Remote, or give Remote access to, or provide through the Remote Platform or any Product, any hardware, software, source code, technology, or data that is controlled or restricted under any Export and Sanctions Law in a manner that would require a licence or authorisation, or that would reasonably be expected to cause Remote to violate any Export and Sanctions Law, and You will notify Remote in advance of any export-controlled item and its applicable classification.
- Restricted parties and territories. You represent and warrant that You are not (and are not owned (50% or more, individually or in the aggregate), controlled by, or acting for or on behalf or for the benefit of) any person, group or entity or using the Platform or any Product to provide service to or receive a service from anyone that is:
You further agree not to use methods to circumvent these restrictions, including the use of VPNs, proxy servers, or other techniques intended to obscure Your true location or identity.
Prohibited end uses and users. You will not use the Platform or any Product for, or export, re-export, transfer, or release (directly or indirectly) all or any portion of the Platform or any Product to any prohibited end use or end user, including, without limitation any end use related to unmanned aerial vehicle or missile technology; nuclear, chemical, or biological weapons; prohibited end uses related to supercomputing or semiconductor manufacturing; or any prohibited military end use or military end user, in each case where restricted under applicable Export and Sanctions Laws (including Part 744 of the EAR) absent required government authorisation. You certify that You are not a “military end-user” as defined in section 744.21 of the EAR.
Russia/Belarus no re-export. You will not sell, export, or re-export, directly or indirectly, all or any portion of the Platform or any Product to or for use in the Russian Federation or Belarus where the Platform or Product falls within the scope of Article 12g of Council Regulation (EU) No 833/2014 or Article 8g of Council Regulation (EC) No 765/2006 (each as amended), or where doing so would otherwise violate any Export and Sanctions Law. You will use best efforts to ensure this restriction is not frustrated by any third party further down the commercial chain and will promptly inform Remote of any issue affecting compliance.
Restricted access and anti-circumvention. You will not access, use, share, provision, or otherwise make available all or any portion of the Platform or any Product to or for the benefit of any Restricted Person or Restricted Territory, or in violation of any Export and Sanctions Law. You will not use any method to circumvent these restrictions, including VPNs, proxy servers, or other techniques intended to obscure Your true location or identity.
- Consequences (of any violation to these Terms)
If You violate any of the above restrictions or do anything else We reasonably believe to be harmful or illegitimate We may suspend Your access to the Platform, and We may subsequently terminate these Terms. Such termination shall be without liability to You.
We may suspend, disable, or delete Your account (or any part thereof) and discontinue any access to any of Our Product, if We determine that You have violated any provision of these Terms, any other terms You have agreed to with Us, or that Your conduct or content would damage Our reputation and goodwill.
You acknowledge and agree that any suggestions, ideas, feedback, or recommendations You provide regarding the Platform (“Customer Feedback”) will be Our exclusive property. We may use, modify, implement, and commercialise such Customer Feedback for any purpose without obligation or attribution.
Our intellectual property rights
We retain all rights, title, and interest, including all intellectual property rights, in and to the Platform, Product, Remote content, and all related technology and materials, including any enhancements, modifications, or derivative works. These Terms do not grant You any ownership rights in the Platform, Product, or Remote content. All rights not expressly granted to You are reserved.
You acknowledge and agree that any suggestions, ideas, feedback, or recommendations You provide regarding the Platform (“Customer Feedback”) will be Our exclusive property. We may use, modify, implement, and commercialise such Customer Feedback for any purpose without obligation or attribution.
Billing and payments
You shall pay all fees or charges to Your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If auto-renewal is enabled for the Product You have requested, You will be charged automatically in accordance with the terms You agreed to. If, in Our judgement, any of Your payments or transactions constitute a high-risk transaction, We will require You to provide us with a copy of Your valid government-issued photo identification, and any other additional documents required by Us, to verify compliance with applicable laws, policies and procedures. We reserve the right to change Our Product and Product pricing at any time. Any ACH payments must comply with all applicable state and federal laws, rules, and regulations, including the Nacha Operating Rules (Rules) and Article 4A of the Uniform Commercial Code (UCC). You agree to be bound by the Rules and UCC in respect to origination of entries to your employees and contractors.
We may, in Our sole discretion, limit or cancel access to Our Product purchased per person or entity. These restrictions may include a Product requested by or under the same customer account, the same credit card, and that uses the same billing and/or shipping address. In the event that We make a change to or remove a Product, We will notify You by the email and/or billing address/phone number listed on the Platform or provided at the time the Product was requested.
If You are a user using Our payment services, and it is required as part of the Product You avail from Us, You hereby authorise Us to act and hold ourselves out to be Your payment collection agent (“Payment Collection Agent”), and to hold and receive funds on Your behalf, for the limited purpose of facilitating payments for services You may provide to other entities on or off the Platform (“Service Recipients”).
In the capacity of Your Payment Collection Agent, in Our contract management product, Our role shall be limited to transferring payments received from Your Service Recipients to Your designated account(s) either directly, or through its payment partners, and its obligation to pay You is subject to and conditional upon successful receipt of such payments from the Service Recipients. We shall not be liable for any acts or omissions by You in the performance of Your services to Service Recipient, or any unpaid or disputed fees arising out of disputes between You and the Service Recipient.
The receipt of funds by Us from Service Recipients on Your behalf, shall be considered and deemed for all purposes to be full and complete payment of funds to You, and Service Recipients shall be relieved of any and all risk of loss immediately upon payment to Remote, as if Service Recipients had delivered funds directly to You.
You shall advise Service Recipients that payments to Remote will be deemed payment directly to You and will discharge Service Recipients of all payment obligations to You by the amount of the payment received by Us.
Upon receipt of funds from Service Recipients by Us on Your behalf, We shall contemporaneously issue a receipt or confirmation to Service Recipients acknowledging such receipt of funds, and confirming that such receipt is deemed payment to You, and that the Service Recipient shall be relieved of all risk of loss arising from the subsequent transfer of such funds to You. Payment services for contractors are powered by Our partner, Stripe, whose licences can be found here and by Wise, whose licences and coverage can be found here.
Payment services (for customers outside the US) for Our Payroll Product are powered by Nium whose licences and coverage can be found athttps://www.nium.com/licences. You will be prompted to accept Nium’s Terms and Conditionshere during Your onboarding. For payments made out of the UK, the electronic money accounts and related payment services are provided by Nium Fintech Limited. Nium Fintech Limited is a company registered in England with company number 09039850, authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (Firm Reference Number: 901024.). For payments made out of the EU, the electronic money accounts and related payment services are provided by UAB Nium EU. UAB Nium EU is a company registered in Lithuania with company number 304548794, is authorised as an electronic money institution (Licence No. 14 issued on 29 September 2017 by the Bank of Lithuania).
Accuracy of information and backups
Occasionally there may be information on the Platform that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information. We undertake no obligation to update, amend or clarify information on the Platform including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Platform should be taken to indicate that all information on the Website or on any related Product have been modified or updated.
We will not be liable for any acts or omissions by You, including processing of payments to You on the basis of inaccurate information on Your account, or any damages of any kind incurred as a result of such acts or omissions.
While We regularly back up the Platform and its content and will do Our best to ensure availability, completeness and accuracy, the Platform is not a storage service and We do not guarantee the availability, retention, display, or provision of copies of Your content, except as required by applicable law. If there's a hardware issue or data loss, we'll automatically restore backups to minimise disruptions. You are solely responsible for maintaining backups of Your content. We reserve the right to delete Your content at Our discretion.
Third-Party Services
The Platform may provide links, integrations, or application programming interfaces (APIs) that connect to third-party websites, tools, or platforms (Third-Party Platform). We may also engage or refer You to third-party vendors or partners to deliver or support Our Services (Third-Party Vendor). Collectively, these are referred to as Third-Party Services.
We do not imply approval or association, nor do We warrant association unless expressly stated. We do not control, endorse, or assume liability for any Third-Party Services, nor do We make any representations or warranties unless expressly stated in writing.Your use of Third-Party Services may involve sharing data between Our Platform and the Third-Party Service. We are not responsible for the privacy practices, policies or data handling of Third Party Services.
We are not responsible for offerings, products, services, actions, or content of Third Party Services. We do not guarantee the availability, functionality, or security of any Third Party Service and We are not responsible for any damages or losses that may arise from Your use of a Third Party Service.
Your interaction or agreement with a Third Party Service is solely between You and the Third Party Service. We disclaim any responsibility or liability in connection with these interactions. It is Your responsibility to review and agree to the terms and conditions of any Third Party Service before engaging with them.
Your use of a Third Party Service is “as is” and at Your own risk.
Users of the Platform via API integration
If you are using Our Product via a full or partial integration of Our API with another web platform or provider (External Provider), You agree to be bound by these Terms, and acknowledge that Your access to Our Product and Our Platform may be limited by the functionality and capabilities of the API. You acknowledge that We have no control over External Providers or the availability of External Providers. We may add or remove an External Provider at any time.
You also acknowledge that Your use of Our Platform will be expected to comply with these Terms, including the restrictions and prohibited uses detailed herein.
- Disclaimer of warranty
YOU USE OUR PLATFORM,PRODUCT AND CONTENT AT YOUR OWN RISK. THEY ARE PROVIDED 'AS IS' AND 'AS AVAILABLE', WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE AND AGREE THAT:
Limitation of liability
Indemnity
You and any of Your affiliates will indemnify, defend, and hold harmless Us and Our employees, agents, directors, officers, and representatives against any third party claims, including all losses, damages, liabilities, costs, and reasonable legal fees to the extent they are due to a breach or violation of these Terms of Use.
Limitation of liability
To the fullest extent permitted by applicable law, in no event will We, Our affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, fraud, negligence or otherwise, even if Remote, has been advised as to the possibility of such damages or could have foreseen such damages.
To the extent permitted by law, Our aggregate liability for Your use of the Platform is limited to the Service Fees actually paid by You to Us for the Service being used, for the one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate You for any losses or fails of its essential purpose. These limitations apply regardless of the form of action and whether or not We were advised of the possibility of such damages.
Platform availability
We shall make the functionality of the Platform available to You pursuant to this agreement, and We shall use commercially reasonable efforts to always make the Platform available, except for:
(i) scheduled downtime (of which We shall, to the extent practicable, schedule so as not to adversely affect You); and
(ii) as set forth in these Terms.
We warrant that the Platform shall have an uptime of not less than 99.5% per month (resulting in a downtime of not more than 0.5% per month) (Service Availability).
You may bring forth any claim of excessive downtime by submitting the details of such downtime for Our reference. We must receive such claims by the end of the calendar month, following the month in which the alleged downtime occurred. After Our investigation of such claims, should We determine We have not met the uptime requirement set forth herein, You may, as the exclusive remedy, be entitled to credit of which the issuance shall remain at Our discretion. Any credit shall only be reflected as part of any fees paid for any Product You request on the Platform. We may, at Our own sole discretion, announce additional performance targets for the Platform, and shall use commercially reasonable efforts to meet those targets. It is agreed that the additional performance targets may be amended by Us at any time and at Our sole discretion and that Our failure to meet those targets shall not entitle You to a refund of any fees paid under any agreement with Us or any Addendum.
Our commitments
- Sustainability
We have the intention to combine economic success with ecological, human, governance, and social sustainability success. In this context, We are committed to evaluating Our business practices and taking responsible action in regards to its environmental, social, and corporate governance (ESG) implications.
Therefore, We have the intention to commit to:
Anti-harassment
Anti-slavery
We are committed to complying with anti slavery laws. While providing You with Our Product, We will follow all applicable anti-slavery and human trafficking laws, including the U.K. Modern Slavery Act 2015. We maintain a zero-tolerance policy for anti slavery policies, and may cancel Your use of the Platform if You violate this. We will also use all reasonable endeavours to ensure Our contractors comply with these policies.
Anti-harassment
We are committed to maintaining an inclusive and respectful workplace. We do not tolerate any type of harassment. Harassment based on race, gender, religion, disability, age, or any other protected characteristic is strictly prohibited. By using Our Platform, You also agree to adhere to Our values on anti-harassment. If You experience any harassment, please reach out to Our helpdesk immediately.
Anti-corruption
We are committed to the highest standards of ethics and integrity. We strictly prohibit any form of bribery, corruption, or unethical behaviour in all of Our business activities.
By using Our Platform, You agree to comply with all applicable anti-corruption laws and regulations.
We maintain a zero-tolerance policy for corruption, and may cancel Your use of the Platform if You violate this.
Severability
If any provision of these Terms is held to be illegal, invalid, or unenforceable, that provision is agreed to have effect to the extent possible to reflect its original intent. The remainder of these Terms will remain valid and enforceable.
Governing Law
The formation, interpretation, and performance of these Terms and any disputes arising out of it shall be governed by the laws of England and Wales.
Dispute Resolution
The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be subject to arbitration or mediation in England and Wales, and You shall submit to the arbitration rules of such jurisdiction.
The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
Changes and amendments
We reserve the right to modify these Terms and any policies relating to the Platform at any time.
Continued use of the Platform after any such changes shall constitute Your consent to such changes.
Special Terms for specific users and specific features
AI Terms
1. Definitions
In this section, the following definitions apply:
"AI Agent" means an AI-powered feature within the AI Services that may autonomously or semi-autonomously execute operational tasks (as distinct from merely generating content), including without limitation automated workflows, data processing actions, and system-to-system interactions, and includes any AI Client acting on Your behalf through an AI Integration Endpoint.
"AI Services" means the features and functionalities within Our Product that utilise artificial intelligence systems, models, algorithms, tools, or platforms (whether provided by Remote or by Third Party Providers) to process data, generate Outputs, or execute tasks based on Inputs. AI Services include both user-facing AI features and AI functionalities that operate in the background as part of Our Product's core operations, and AI Integration Endpoints made available by Remote that allow AI Clients chosen by You to interact with Our Product on behalf of You or Your authorised users.
"AI Client" means any model, assistant, agent, application or service (other than the AI Services provided by Remote) that connects to an AI Integration Endpoint to send Inputs to, or receive Outputs from, Our Product, including without limitation: (a) third-party clients such as Anthropic Claude, OpenAI ChatGPT, Cursor and any other Model Context Protocol-compatible client, and any device or operating-system level assistant, agent or service that connects through App Intents, App Functions or a similar operating-system integration (including Apple Siri, Apple Intelligence and Google Gemini) (“Third Party AI Clients”); and (b) any client developed, hosted, fine-tuned, deployed, or operated by You or on Your behalf (“Your AI Client”). AI Clients are not Third Party Providers as defined below.
"AI Integration Endpoint" means any technical interface made available by Remote that enables AI Clients to access Our Product on behalf of You or Your authorised users following authentication, including without limitation the Remote MCP server made available pursuant to the Model Context Protocol specification published by Anthropic.
"Customer-Initiated AI Integration" means a connection to an AI Integration Endpoint that is established, configured and authorised by You or Your authorised user, including the connection of an AI Client to Our Product.
"Inputs" means the content, files, prompts, instructions, data, and other information You submit to the AI Services, including data made available to an AI Client through an AI Integration Endpoint at Your or Your authorised user's request.
- "Outputs" means any content, recommendations, classifications, actions, or other results generated or executed by the AI Services in response to or on the basis of Inputs. Outputs include without limitation actions taken by AI Agents and content or actions generated or executed by an AI Client connected to an AI Integration Endpoint.
- "Third Party Providers" means the providers of third-party AI models, tools, or services that are integrated into and power the AI Services under contracts entered into by Remote. For the avoidance of doubt, AI Clients chosen by You and connected through an AI Integration Endpoint are not Third Party Providers to Remote.
2. How Remote uses AI
Our Product and Platform incorporate AI functionalities from Third Party Providers to support features including, without limitation, AI chatbots and Agents, talent insights, expense categorisation, payroll mapping, document classification, compliance guidance, customer support, and automated workflows.
AI is embedded in many aspects of Our Platform and Product. Some AI features are directly visible and interactive (such as chatbots and assistants), while others operate in the background as part of Our Product's core data processing and operational functionality (such as document classification, data verification, automated categorisation, etc). In both cases, the processing of Your data through AI features is governed by these Terms and (a) the Data Processing Agreement between the parties when We act as processor and (b) our Privacy Policy when We act as controller.
In addition, Remote makes AI Integration Endpoints (such as the Remote.com MCP) available so that You and Your authorised users may connect AI Clients of Your choosing to Our Product. Connections through AI Integration Endpoints are Customer-Initiated AI Integrations: they are established, configured, authorised and revoked by You and Your authorised users, and they operate within the scope of permissions held by the authenticated user, including with respect to the ability to access and modify Your Confidential Information, Personal Data, and any other information stored within Our Products and accessible to You and Your authorised users, in line with user permissions. For Third-Party AI Clients, Your use of any AI Client and the processing performed by that AI Client are governed by Your agreement with the AI Client provider, not by these Terms.
3. Your responsibilities
You are solely responsible for all Input that You make available through or to the AI Services, and for ensuring that such Inputs are accurate, lawful, and appropriate.
You acknowledge and agree that Remote may share Inputs with Third Party Providers as necessary to provide You with the AI Services.
You are responsible for reviewing, validating, and verifying all Outputs before taking any action based on or in reliance upon them.
You represent that You own and/or have sufficient rights to provide Remote and its Third Party Providers with Inputs for use in accordance with these Terms.
You are solely responsible for ensuring that Your use of the AI Services and any Outputs complies with all applicable laws and regulations, including without limitation data protection, employment, anti-discrimination, and AI governance laws.
Where You enable a Customer-Initiated AI Integration, You are additionally responsible for: (a) selecting the AI Client and, (i) for Third-Party AI Clients, accepting all terms required by the provider of that AI Client, including any terms of service, privacy policy, and data processing terms, and acceptable use policy, and (ii) for Your AI Client, ensuring that such AI Client and its operation comply with applicable laws and Our Terms; (b) ensuring that only authorised users hold credentials capable of connecting to an AI Integration Endpoint, and that such credentials are scoped to the minimum permissions reasonably necessary; (c) revoking AI Client access promptly when an authorised user leaves Your organisation, when their role changes, or when the AI Client is no longer required; (d) maintaining a lawful basis under applicable data protection laws for the disclosure of Personal Data to the AI Client and for any onward processing by the AI Client; and (e) informing Your personnel and other relevant data subjects of the existence and operation of any Customer-Initiated AI Integration to the extent required by applicable law.
Your use of the AI Integration Endpoints, and any AI Client connected via them, will at all times comply with (i) the applicable AI Client provider's terms, including any terms of service, privacy policy, data processing terms and acceptable use policy (for Third-Party AI Clients); and (ii) Our Terms and applicable laws (for Your AI Client).
4. Restrictions on use
You shall not use Outputs from the AI Services for any automated decision-making or otherwise as the sole or primary basis for any decision that produces legal effects or similarly significant effects on individuals. Without limiting the generality of the foregoing, You shall not use Outputs as the sole or primary basis for:
Based on the Product We provide via the Platform, We may collect and process different categories of Your personal data.
In each case, You shall ensure that a qualified individual with sufficient authority, competence, and access to relevant information actively reviews, and retains the ability to override, any Output before a decision is finalised or acted upon.
The restrictions set out in this section apply equally to Outputs received or actions taken through any Customer-Initiated AI Integration, including Outputs generated by an AI Client and actions executed by an AI Client acting on Your behalf.
Where You use an AI Client to produce content, advice, recommendations or decisions that are presented directly to individuals (including Your candidates, employees or contractors), or to take actions related to individuals, You shall disclose to those individuals that AI is being used at the beginning of each session, in accordance with the applicable AI Client provider's transparency requirements.
5. AI Agents
Where AI Agents are available as part of the AI Services, You acknowledge and agree that:
You are registered on Our Platform as contractor
6. Data usage and model training
Model training. Remote does not use any data, whether identifiable or anonymised, to train or fine-tune general-purpose AI models. Remote contractually requires its Third Party Providers not to use Your data to train or fine-tune their general-purpose AI models. Where You connect an AI Client through an AI Integration Endpoint, any training of the AI Client Provider's models is governed by Your agreement with that provider, as applicable, and not by Remote.
Data ownership. As between You and Us, Inputs and Outputs are Yours and You retain all ownership rights in them. You agree that We may use Inputs and Outputs as necessary to provide Our Product to You. Separately, You acknowledge and agree that We may use anonymised and aggregated data derived from Inputs and Outputs, which does not identify You or any individual, to improve, develop and promote Our Product.
Personal data. You acknowledge and agree that We may process personal data in connection with Your use of the AI Services to deliver Our Product, in compliance with Your instructions and applicable law. Details of such processing, including any anonymisation of personal data, are set out in Our Data Processing Addendum when We act as processor and in our Privacy Policy when we act as controller.
6.1 Additional terms for AI Integration Endpoints
Where You establish a Customer-Initiated AI Integration:
If You are using Remote Talent (remote.com/jobs), information about how We process Your personal data can be found in Our Privacy policy.
7. Third Party Providers
The AI Services incorporate tools, models, and functionality provided by Third Party Providers. Remote is not liable for the unavailability of any Third Party Provider's services. Remote is not responsible for the unavailability of any AI Client.