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Status

All systems operational

Updated just now

Performance metrics

All statistics reflect the past 90 days. Click any card to view more details.

Customer satisfaction score (CSAT)

Customer satisfaction exceeds 90%.

90%

View 12-month history

Customer satisfaction score (CSAT)

Customer satisfaction exceeds 90%.

Current value

90%

12-month history

89%91%92%MarAprMayJunJulAugSeptOctNovDecJanFebMarAprMayJun
Last updated 3 July 2026

Time to onboard employees

Average time to onboard new employees ranges between 3 – 4 days.

3 days

View 12-month history

Time to onboard employees

Average time to onboard new employees ranges between 3 – 4 days.

Current value

3 days

12-month history

2.4 days2.9 days3.4 daysAprMayJunJulAugSeptOctNovDecJanFebMarAprMayJun
Last updated 1 July 2026

First response time (chat)

On average, we respond to new chat queries within 52 seconds.

52 seconds

View 12-month history

First response time (chat)

On average, we respond to new chat queries within 52 seconds.

Current value

52 seconds

12-month history

44 secs52.5 secs61 secsMarAprMayJunJulAugSeptOctNovDecJanFebMarAprMayJun
Last updated 3 July 2026

Time to process contract changes

Requests to update employment contracts are typically completed in under 2.1 days.

2.1 days

View 12-month history

Time to process contract changes

Requests to update employment contracts are typically completed in under 2.1 days.

Current value

2.1 days

12-month history

0.5 days1.3 days2.1 daysJunJulAugSeptOctNovDecJanFebMarAprMayJun
Last updated 1 July 2026

System components

ComponentUptimeStatusLast updated
Website100% uptimeAll systems operationaljust now
Platform100% uptimeAll systems operationaljust now
API99.97% uptimeAll systems operationaljust now

Service history

See complete service history
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Numbers on this page are based on internal data from our existing customer base, and the speed assumption reflects that standard onboarding can take 30 days while Remote’s average onboarding time is 2.3 days.

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