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Service status

All systems operational

Updated just now

Key performance metrics

For your reference, all statistics reflect the past 90 days. Click any card to learn more.

Customer satisfaction score (CSAT)

For your reference, customer satisfaction exceeds 90%.

90%

View 12-month history

Customer satisfaction score (CSAT)

For your reference, customer satisfaction exceeds 90%.

Current value

90%

12-month history

89%91%92%MarAprMayJunJulAugSepOctNovDecJanFebMarAprMayJun
Last updated July 3, 2026

Average time to onboard employees

On average, onboarding new employees takes between 3 and 4 days.

3 days

View 12-month history

Average time to onboard employees

On average, onboarding new employees takes between 3 and 4 days.

Current value

3 days

12-month history

2.4 days2.9 days3.4 daysAprMayJunJulAugSepOctNovDecJanFebMarAprMayJun
Last updated July 1, 2026

First response time (chat)

On average, we respond to new chat queries in 52 seconds.

52 seconds

View 12-month history

First response time (chat)

On average, we respond to new chat queries in 52 seconds.

Current value

52 seconds

12-month history

44 sec52.5 sec61 secMarAprMayJunJulAugSepOctNovDecJanFebMarAprMayJun
Last updated July 3, 2026

Time to process contract changes

Requests to update employment contracts are typically completed in under 2.1 days.

2.1 days

View 12-month history

Time to process contract changes

Requests to update employment contracts are typically completed in under 2.1 days.

Current value

2.1 days

12-month history

0.5 days1.3 days2.1 daysJunJulAugSepOctNovDecJanFebMarAprMayJun
Last updated July 1, 2026

System components

ComponentUptimeStatusLast updated
Website100% uptimeAll systems operationaljust now
Platform100% uptimeAll systems operationaljust now
API99.97% uptimeAll systems operationaljust now

Service history

See complete service history
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Numbers on this page are based on internal data compiled from existing customer base and speed assumption is based on the fact that standard onboarding may take 30 days and Remote’s average onboarding time is 2.3 days.

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